Investing in our customers...
Our customer satisfaction policy is based on a 'customer oriented' vision in Borusan Mannesmann. In accordance with the customer demands and expectations, we enhance our processes and aim to form long standing relationships with our customers.
For a permanent customer satisfaction, clients' variable expectations and situation of their demands are evaluated and announced to all the employees; product development is studied, the slightest dissatisfaction about the product is taken seriously and corrective measures are taken.
All feedback from our customers is perceived as a gift. Having 50 years of experience and a customer-oriented service; all of our resources are in use of transforming feedback into 'customer satisfaction'.
Positive feedback is the indicator that shows us we are on the right track, however; suggestions for improvement are the most significant knowledge towards our 'one step ahead' oriented vision.
Therefore, Borusan Mannesmann's customers are encouraged to give feedback.
'VoC - Voice of the Customer Management System' is applied in Borusan Mannesmann. By means of the system; the demands and the opinions of the customers are collected and evaluated in a systematic and holistic approach. Business processes are enhanced by means of meeting the demands of our customers; the products and the services are developed to meet their expectations.
ISO 10002: 2004 Customer Complaints Management System Certificate
Borusan Mannesmann is the first company qualified in the world, in steel pipe sector to achieve ISO 10002: 2004 Customer Complaints Management Certificate. With this vision, continuous improvement is made by means of increasing customer satisfaction. The product and service quality is increased with successful customer complaints management, and the voice of customer management.